1. Information We Collect

We collect information in various ways, including directly from you, automatically through your use of the Service, and from third parties.

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, billing information, and other contact details.
• User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.

1.2 Information We Collect Automatically

• Usage Data: We collect information about your interactions with the Service, such as call duration, frequency, metadata, pages viewed, and the actions you take.
• Device Data: We collect information about the devices you use to access the Service, including IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of the Service and improve your experience.

1.3 Information from Third Parties

• Third-Party Services: If you connect our Service to third-party services (e.g., social media platforms), we may receive information about you from those services, subject to their privacy policies.
• Business Partners and Affiliates: We may receive information about you from our business partners and affiliates.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To operate, maintain, and improve the Service, including processing transactions, authenticating users, and providing customer support.
• To send you updates, security alerts, and support and administrative messages.
• To tailor the content and information that we may send or display to you, enhancing your experience with the Service.
• To analyze usage trends and preferences, diagnose technical issues, and improve overall Service quality.
• To monitor compliance with our Terms of Service and this Privacy Policy, and to detect, prevent, and address fraud or security issues.
• To comply with legal obligations, respond to legal processes, and protect our rights, privacy, and property, as well as those of our affiliates, users, and third parties.

3. How We Share Your Information

We may share your information in the following circumstances:

• With third-party vendors, service providers, contractors, or agents who perform services on our behalf.
• With our affiliates and business partners for purposes consistent with this Privacy Policy.
• In connection with, or during negotiations of, a merger, sale of company assets, financing, or acquisition of all or part of our business.
• To comply with legal obligations, respond to subpoenas or court orders, or protect the rights, property, or safety of RingConnect AI, our users, or others.
• For other purposes disclosed to you with your consent.

4. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Access and Update Your Information

You can access and update your account information by logging into your account settings. You may also contact us to request access to, correction, or deletion of your personal information.

6.2 Opt-Out of Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us. Even if you opt out, we may still send you non-promotional messages related to your account or our business relations.

6.3 Cookie Preferences

You can set your browser to refuse or alert you to cookies. Disabling cookies may affect the functionality of the Service.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using the Service, you consent to the transfer of your information to countries with different data protection laws.

8. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn of such collection, we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the updated Privacy Policy on our website. Continued use of the Service after updates constitutes your acknowledgment and acceptance of the changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: